Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.

Cross-Functional Integration Lead

Role Summary

We are seeking a Cross-Functional Integration Lead for the end-to-end integration design and implementation, delivery, and operational health of the connective tissue across our enterprise ecosystem. This role spans Dynamics 365 (CRM and ERP), the insurance core platform, Databricks-based Customer 360, Customer Insights – CDP, Contact Center, Marketing, payment, partner systems, web and mobile experiences, and emerging agentic AI surfaces.

This is a hands-on engineering leadership role for someone who deeply understands how heterogeneous enterprise systems integrate at scale — APIs, events, data contracts, observability, reconciliation, and resilience.

The successful candidate will define, design the integration reference patterns, govern the integration runtime, partner with Functional and Technical Leads across D365, Data, and AI teams, and establish the rails on which both platform and agentic workflows will operate.

Scope & Ownership

The Cross-Functional Integration Lead is responsible and accountable for:

The enterprise integration reference patterns, and standards across D365, the insurance core, Databricks, CDP, Contact Center, Marketing, payment, partner systems, and agentic surfaces.
The integration runtime — Azure API Management, Azure Service Bus, Logic Apps, Azure Functions, Event Grid, and Power Automate — operated as a shared, governed platform.
Integration delivery quality, security, release governance, observability, and production stability across the integration estate.

Key Responsibilities

Design and implement the enterprise integration API design standards (REST, async messaging, webhooks)
Design and implement the Azure-based integration runtime as a shared platform, including:
Azure API Management — gateway policies, product/subscription model, developer portal
Azure Service Bus and Event Grid — topics, subscriptions, partitioning, retention
Logic Apps, Azure Functions, and Power Automate — usage standards by scenario
Design and implement the integration lifecycle for external partners, including:
Tax and payment ISVs
Payment processors and banking partners
Insurance ecosystem partners (carriers, reinsurers, distribution, service providers)
Contact Center and Marketing platforms
Provide governed integration surfaces — REST APIs, MCP servers, Power Platform connectors, and event streams — that enable the AI Engineering Lead's agents to act safely and reliably.
Optimize design and development for security, performance, cost of operations, consumption, and scalability
Adhere to Microsoft best practices, and IPH design & security standards
Collaborate with business SMEs, enterprise architects, and other stakeholders to create detailed designs, and secure approvals from IPH design authority
Lead and mentor integrations development team

Required Experience & Skills

12+ years across enterprise software engineering and integration architecture, with 5+ years at Lead / Principal / Architect level.
Deep, hands-on experience with Azure Integration Services, including: Azure API Management, Azure Service Bus and Event Grid, Logic Apps and Azure Functions, Application Insights and Log Analytics for observability, Identity and secrets management (Managed Identity, Key Vault, OAuth flows)
Proven experience integrating Dynamics 365 (CE and F&O) with insurance core systems, data lakes (Databricks), CDPs, and payment / tax engines.
Hands-on experience in integrations discovery, design, and development in global enterprise scale transformation programs
Strong API and event-driven design skills – REST, async messaging, webhooks, schema versioning, idempotency.
Experience operating integration platforms in regulated environments, preferably in Insurance
Demonstrated ability to lead integration delivery across functional, technical, data, and vendor teams.
Strong stakeholder communication skills – comfortable translating between business, functional, and engineering audiences.

Preferred Qualifications

Prior experience as an Integration Architect or Integration Lead in insurance, financial services, or another highly regulated industry.
Familiarity with insurance core platforms (e.g., EIS Suite or equivalent policy / billing / claims systems).
Experience enabling agentic AI or LLM-driven workflows with governed action surfaces (MCP servers, tool-calling APIs, plugin frameworks).
Microsoft certifications in Azure (Solutions Architect, DevOps) or integration-adjacent specialties.

#IPH

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)

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