As the Data Governance Analyst you reside at the intersection of privacy, ethics, confidentiality and colleague trust to manage the information flow of HR data. You will specialize in methods to support the integrity, efficiency, and availability of confidential HR data. The data governance analyst is responsible for developing and implementing data standards, guaranteeing metadata is captured correctly, and creating methods for monitoring and reporting any data incidents. They may also create and maintain common data dictionaries and the tools or methods that support data standards.

The Data Governance Analyst will analyze and oversee strategies designed to enhance data reliability and minimize redundancies. They will work closely with HR Risk and HR Technology, as well as HR SMEs, to develop data quality standards. The data governance analyst will create key performance indicators and supply colleagues and organizational management with performance results. They may also assist with data monitoring, provide organizational management with guidance on streamlining data management, and evaluate data governance matters in AI-enablement scenarios.

Responsibilities
•    Serve as primary coordinator for HR data governance activities.
•    Act as a single point of contact for interactions between the Lines of Business, Information Management and Data Governance initiatives; manage intake and review of HR data requests; prepare materials and reporting for data governance review groups; serve as central point for data sharing and transmission guidelines, as well as execution.
•    Work directly with the Business Subject Matter Experts (SMEs) to identify existing and/or document new processes and controls that support Data Governance policies and procedures; ensure results are communicated and implemented.
•    Provide support to data stewards including HR Risk in fulfilling Data Governance initiatives across the enterprise; develop working relationships with the Lines of Businesses, Technology, Risk, and Audit functions in order to respond to strategic needs impacting the consistent sharing and management of HR data.
•    Coordinate and support assigned Data Governance project activities to ensure tasks are documented, appropriately assigned and the desired deliverables are implemented.
•    Administer HR data access processes and approvals; monitor access controls; support audits and regulatory reviews.
•    Identify and resolve data quality issues and work with HR Technology on remediation; monitor data quality metrics and usage.
•    Support metadata registration and lineage efforts, including DTR, STTM, API and vendor registrations as applicable.
•    Provide additional HR data management and analysis support on key data governance domains, including colleague listening, AI-enablement, data privacy and transparency, and ethics. Maintain standards related to data lineage and all data related procedures.

Required Qualifications

Bachelor’s degree in business, HR, information management, data analytics, risk management or related field.
Working knowledge, and application of, enterprise data governance methods and standards in the context of talent, performance, and other core HR data.
Understanding of master data management best practices and procedures; basic understanding of ETL and data modeling tools
2-5 years of related experience involving workforce data management and enterprise data governance processes
Proficiency in use of Collibra, Service Now, MCI and Perceptyx
Good customer-facing and communication skills

Preferred Qualifications

Masters’ Degree in analytical field

To thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment.

Hours and Work Schedule: (4 days in office, 1 day remote)

Hours per Week: 40

Work Schedule: Monday-Friday

Work Location (s): Johnston, RI, Stamford, CT.

Pay Transparency

The salary range for this position is $80,000-$107,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Work Authorization:

This role is not eligible for new employer sponsored or current H-1 B visa holders. Applicants, including current OPT, L and other visa holders, must be authorized to work in the U.S. without the need for new employer sponsorship for themselves or their spouses now and in the future.

Timing