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JOB SUMMARY

The Manager, Software Development (internally known as the Application Development Manager (ADM)) is responsible for aligning technology delivery with business objectives across the Claims domain. This role serves as both a hands-on technical leader and an Agile Program Manager (APM), driving the design, development, implementation, and operation of software solutions while leading Agile delivery across globally distributed engineering teams.

Created to transition day-to-day ADM responsibilities from the Claims Domain Owner, this position will work closely with Product Owners, business stakeholders, and engineering teams to translate business requirements into scalable, high-quality technology solutions.

The successful candidate will provide technical leadership across the full software development lifecycle, including architecture, solution design, Guidewire configuration and integrations, cloud implementations, production support, and release management.

The incumbent will guide engineering leads, developers, and contract resources, serving as a key decision-maker for technical direction, delivery execution, and solutioning. The ideal candidate combines deep Guidewire ClaimCenter expertise, strong Property & Casualty insurance knowledge, hands-on development and architecture experience, and the ability to lead teams through influence while partnering effectively with business stakeholders.

Work Arrangement: This position is preferably based in either our Jersey City, NJ or Raleigh, NC office and follows a hybrid schedule of three days per week onsite. Strong candidates who are unable to meet the hybrid expectation may be considered for a remote work arrangement.

Essential RESPONSIBILITIES and ACCOUNTABILITIES

Responsible for effective and timely development of new and/or enhanced systems/technologies.
Monitors all aspects of the Software Development Lifecycle and Production Support service levels. Ensures high level technical support is provided.
Works closely with POs. SOMs, DO, IT management and business to identify and maximize opportunities to use technology to improve business processes
Oversees business analysis, development work and quality assurance of projects for assigned systems/technologies.
Collaborate effectively at all levels to prepare strategic plans. Ensures system requests tie into objectives of the company strategy map and budgets.
Contributes to the development of information technology, development standards, policies, processes and procedures to ensure consistent compatibility and integration throughout the company.
Continuously reviews the technology needs of supported business functions/processes relative to new technological developments and trends. Keeps abreast of the industry and emerging technology
Participates in vendor/strategic partner evaluations and monitors the relationship on an ongoing basis.
Leads and manages team to accomplish objectives through effective recruitment & selection, training & development, performance management and rewards & recognition.

JOB SPECIFICATIONS

Knowledge & Skills:

Broad knowledge of software development techniques, processes, methods and best practices.
Proficiency with various programming languages used. Extensive experience in Guidewire Claims Center including GW contact Manager, the integration gateway apps and integrations related to Eg ISO, MSP etc Extensive knowledge in guidewire cloud set up, guidewire tools (test automation tools), monitoring etc
Guidewire Claims Center Ace Certified Preferred
Strong knowledge of P&C insurance products, applications, technologies. Strong understanding of Agile development methods and its application to company technology needs.
High level knowledge/expertise in development, implementation, and maintenance of large-scale business applications.
Strong strategic decision making & long-term planning abilities to manage resources and develop efficient and effective solutions to diverse and complex business problems.
Excellent communication and interpersonal skills to effectively lead and motivate team.
Excellent interpersonal, communication, presentation & consultative skills for effective collaboration with senior management.
Good general business acumen.

Education & Experience:

Required knowledge & skills would typically be acquired through a Bachelor’s degree and 10 to 12 years of related experience in software development & architecture design, including project management and business analysis.
7 to 9 years of multiple implementation and support experience in Guidewire Claims center.
5 or more years of management experience is required.

Working Conditions/Environment & Physical Demands:

Normal office environment

Disclaimer

Incumbent may be asked to perform other duties as required.

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For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.

$110,100 -$170,600/year

Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.
Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

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