Analytics Engineer

ABOUT THE ROLE: One of the most exciting parts of Regal is the massive dataset we are building. Our Voice AI agents power millions of real-time customer interactions every day, generating a uniquely deep dataset of behavioral signals, conversation patterns, and outcomes. As a Data Analyst, you won’t just report on this data—you’ll help shape how it’s used to drive smarter decisions across the business.    Your work will directly influence how our platform determines next-best actions, improves agent performance, and continuously evolves the customer experience. You’ll also analyze how human agents interact with our product, uncovering opportunities to improve workflows, inform new feature development, and increase efficiency across both AI and human teams. The insights you generate will play a key role in helping agents spend less time on manual tasks and more time engaging meaningfully with customers.   This role sits at the intersection of data, product, and AI—where your analysis will directly contribute to building more intelligent systems and better customer experiences at scale.